Hi, just wondering what people’s after sales experiences have been like from dutchware?
I purchased some items from them 7+ weeks ago, the items have not arrived and USPS tracking only lists the item arriving at the initial distribution center, no further updates since.
I’ve contacted Dutchware to see if they can report a missing parcel with USPS as delivery is 7-21 days and I am at more than double that with no USPS updates and the parcel look landed in my country as my local post service have no reference to it other than the USPS post date.
Dutchware seem to be reluctant contacting USPS. Only the sender of an international parcel can report a parcel missing with USPS so there is little I can do. My last email to dutchware saying I am disappointed they will not issue a missing parcel claim after 7 weeks went unanswered.
The shipping issue lies with USPS not dutchware but if dutchware will not contact USPS as the shipper I’m powerless to get it resolved. So far I’ve waited 7 weeks patiently for shipping that should be in the 7-21 days range, I’m not sure what can be done until they contact USPS keeping in mind USPS only accept miss parcel claims from the sender.
Has anyone else had similar experiences or suggestions on getting them to submit a missing parcel request to usps which only they can do?
I only purchased from them based on all the good posts and feedback from forums/online so it’s disappointing to have these issues which should be solved with them filling in a few details on the USPS website.
I have a parcel shipped from USPS to Australia that has been "In Transit to Next Facility" for over 6 weeks. The parcel does not look to of arrived in Australia yet as AusPost who handle the parcel on the Australia side have no record of the parcel other than the post date 29th March.
The retailer I purchased from is not offering any help in contacting USPS to follow this up, they simply say to contact my local post office for more information. My local post office being Aus Post, in Australia who according to the USPS tracking and Aus Post tracking the parcel hasn't even reached yet so would be unable to help.
When I go to the USPS website for missing parcel enquiry form it asks for the 5 digit destination zip code, being an international parcel i don't have a 5 digit destination zip code. How do I contact USPS in regards to the parcel?
Tracking number is LZ597914308US
Load more comments